POSITION: Health Resources Coordinator

SUPERVISOR: Clinical Manager

TYPE: FLSA exempt, full-time

SALARY: $60,000/year

JOB SCHEDULE AND LOCATION: Delta staff are able to set flexible work hours and locations, including working from home or in our downtown Albuquerque office. While candidates are not required to live in the Albuquerque area, they will be expected to commute to Albuquerque at least weekly and may have to respond to time-sensitive office projects and attend events, conferences, and meetings. Please be aware that mandatory events, conferences, and meetings sometimes require evening and/or weekend work, which can be offset by time off after an event. 

ABOUT DELTA MANAGEMENT GROUP: Delta Management Group is a professional association and nonprofit management company with the mission to help our clients thrive. We take on the day-to-day operations and administrative work to allow our clients to focus on what matters most - their mission. In some instances, we lead all aspects of a client’s work - acting as executive directors, program managers, and/or administrative assistants. In these situations, we truly become our client, working with them on their mission, ensuring the organization’s stability, growth, and positive change. We strive to deepen the impact of our clients in their community. In other cases, we take on aspects of an organization’s work to help increase the capacity of their current staff and/or board of directors. This may mean leading a client’s event planning and meeting management, day-to-day administrative services, financial management, and board management.

THE HEALTH RESOURCE COORDINATOR’S ROLE AT DELTA MANAGEMENT GROUP: While the Health Resource Coordinator will serve on the New Mexico Medical Insurance Pool (NMMIP) team, all Delta team members occasionally assist with other clients, if and as needed and as primary duties allow. Delta team members attend Delta-specific meetings weekly and an annual team retreat. Delta team members contribute to the Delta culture and work as part of a team of Delta staff members to ensure excellent services are provided to all our clients. 

Please see Job Description below for a full overview of position responsibilities and requirements.

WHAT YOUR FIRST SIX MONTHS MAY LOOK LIKE: The New Mexico Medical Insurance Pool (NMMIP), one of Delta Management Group’s clients, is in a state of transition, adjusting to exciting organizational growth and development. We are seeking a staff member who is flexible and excited to support a variety of clinical team projects for this client. In the first six months of this position, the Health Resources Coordinator will receive training for HIPAA and NMMIP clinical policies, provide support to the clinical team, and learn about streamlining communications with vendors. As is the case for all Delta team members, we seek an individual who is excited to not only work within the NMMIP team, but to provide support to other Delta team members and clients as duties, meetings, and other requirements allow. 

BENEFITS: Benefits include health (BCBS - we pay up to 50% of premiums for employee and family), dental (Delta Dental), vision (Principal), life and disability insurance (Principal); access to a 401K plan with a match; and generous paid-time-off.

HOW TO APPLY: To be considered for this position, please send a resume and cover letter with the email subject “Delta Admin Assistant” to Alex Bazan and Jill Riester Sterling, Co-CEOs, at info@deltanewmexico.com. Be sure and attach your documents as PDFs. Questions should be sent to info@deltanewmexico.com; no phone calls, please.

COVER LETTERS: While resumes are a useful tool for listing relevant work experience, we feel they are not as effective at communicating applicants’ personalities and creating connections between previous work and the advertised position. We ask for cover letters because we know there is more to an applicant’s experience than what can easily be shared on a resume. Additionally, all of the positions at Delta require daily written communication and a cover letter can be used as a writing sample for this position.

It is not our intention to make our hiring process onerous for candidates. Cover letters are not expected to be more than one page in length.

PROJECTED TIMELINE:
This timeline is an estimate and may be adjusted as necessary. We will do our best to keep applicants updated with any delays or changes.

March 6, 2025
Job Announcement opens

March 24, 2025
Virtual interviews begin, candidates not moving forward are notified by email

April 7, 2025
In-person interviews* begin, candidates not moving forward are notified by email

April 21, 2025
Hiring decision made, candidates not selected are notified by email

May 15, 2025
Ideal start date (negotiable)

*We will make virtual or hybrid options available as needed.

Applications will be accepted on a rolling basis throughout the hiring process.

Delta Management Group is proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other characteristics. In order to build the strongest possible workforce, Delta actively seeks applicants of varying life experiences, cultures, identities, geographic, and racial/ethnic backgrounds. Delta is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Alex Bazan or Jill Riester Sterling at info@deltanewmexico.com or (505) 565-5832.

JOB DESCRIPTION - Health Resources Coordinator

CORE RESPONSIBILITIES
We know that not all applicants will have experience with every core responsibility listed here, and we urge you to apply even if you feel you might need additional training or support on any aspect of this position. At Delta, our team approach means we all learn from each other in a collaborative working environment, and we value both past experience and future potential.

Communications Tracking

• Respond to and track communications between Clinical Team, Vendors, and Third-Party Payors 

• Respond to and track emails regarding established plan exceptions such as medication, dental, transportation, and medical equipment overrides as needed

• Provide support to ensure Executive Director Office directives match and are provided following vendor inquiries, working with the Clinical Manager to suggest updates to other NMMIP documents as appropriate

• Working with Clinical Manager, ensure clinical-related communications plans are regularly updated and conducted as designed, and assist with evaluation

Clinical Assistance

• Document, track, and report case management, pharmacy, customer service, and claims concerns

• Attend one-on-one meetings with Clinical Manager weekly 

• Provide other support, including vacation coverage, for the Clinical Manager as required

• Support the NMMIP team, vendors, and contractors for inquiries related to the clinical team 

Meeting Support

• Schedule and send clinical team-related meeting invitations

• Organize and prepare necessary materials for meetings

• Attend standing clinical team meetings and impromptu meetings several times per week, taking meeting notes with particular attention to action items and deadlines

• Track and document action items and deadlines through email and/or meetings

NMMIP Team Support

• Attend staff team, board, committee, and vendor meetings as directed, noting items specifically for clinical team

• Assist in the coordination of other NMMIP meetings, events, conferences, and training sessions, as needed

• Work with Clinical Manager to organize and prepare clinical team materials for meetings, events, conferences, and training sessions

• Assist in special projects and provide back-up to the team when needed

Please note that the core responsibilities described above are not a comprehensive list and that additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

WHAT YOU BRING

• REQUIRED: Two or more years’ experience in medical or healthcare administration, case management, utilization management, and/or medical social work

• Background in medical insurance a plus

• Attention to detail, ability to work independently and within a team, and confidence to ask clarifying questions and to complete duties as directed

• High-level administrative assistant experience

• Flexibility to adapt as clients and projects come and go

• A commitment to Delta’s mission to help professional associations and nonprofit organizations thrive

• Enthusiasm for Delta’s remote-first* work environment and collaborative team approach

*Delta Management Group is a remote-first workplace, meaning that employees are empowered to work in the environment that works best for them, whether that is working remotely or in the office. For some positions in-person work will be necessary on occasion,
but no positions are fully in person.

• Compassion and support for all of Delta’s clients, many of whom serve marginalized and underrepresented populations

• An awareness that not every task or project is glamorous but all are important in helping our clients

WHAT WE PROVIDE

• A workplace centered around kindness and compassion - a safe and supportive environment for learning and growth

• An opportunity to work with amazing organizations

• A place where staff are trusted and empowered

• A work culture that encourages remote work and offers in-person collaboration

• Opportunities for leadership and training

• Employee-managed paid time off (also known as unlimited PTO) and leaders who welcome and encourage its use

• Flexible working hours and locations

• Extended leave options, including parental and medical